Outstanding service is the key factor that sets Fenton's Office Solutions apart. Our customer satisfaction ratings have become the benchmark in the industry. You may be able to acquire great products anywhere, but it’s rare to find truly outstanding service like ours. We employ only the most experienced technicians, arm them with the latest technology tools, and compensate them based on their performance. As a result, the technician takes more responsibility for the care of their customers' needs. No company is in a better position to meet the varied requirements of today’s office environment than FOS. The combination of FOS’s powerful, entrepreneurial, and local business operations with the resources of Konica Minolta, Oki, Kip, and Riso, create a very powerful organization capable of delivering a very high level of products and services.

 

FOS Keys to Delivering Great Service

Live Dispatching

  • FOS technicians are notified of service calls within seconds of the call being logged into the e-automate system.

Same Day Service Guarantees

  • All local calls have a guarantee a technician will be on site within a day, and the customer will receive a call from the technician within one hour of placing the service call to give an estimated time of arrival.   
  • All out of the area calls have a guarantee that a technician will be on site within a day if the service request was called in before 10:00 am.

Technician Experience

  • FOS technicians and IT staff average over 10 years experience.

 Equipment Performance

  • If a machine on a maintenance contract is nonfunctional  for more than 24 hours, FOS will provide a loaner.

State-of-the-Art Technical Tools

  • All FOS technicians are equipped with laptops that enable them to download firmware upgrades at the machine.

Superior IT Staff

  • Our IT staff supports all major networks, applications, graphic environments, document management software, and workflow solutions.
  • Remote service is also available for a quicker fix.

Honest Up Front Pricing

  • Free estimates for all in-shop repairs.
  • FOS guarantees no surprise charges when the job is completed.